microsoft for Small Business 

Discover our collection of do-it-yourself videos designed specifically to streamline the setup of Microsoft's premier collaboration tools for your business. These videos cover topics such as Microsoft Teams Phone, and Teams based Contact Centers to name a few.  Here are some additional details:

Understanding Microsoft's Phone System

• Purchasing licenses for a phone system

• Setting up a trial 

• Adding users to a tenant

• Understanding Microsoft's Calling Plans

  • Pay As You Go Plans

  • Pooled Minute Plans

  • Mobile & Office Converged Calling Plans

• Obtaining phone numbers from Microsoft

• Reviewing the per minute rate sheets for calling

• Porting numbers to Microsoft

• Using Communications Credits for overages

• Setting up Hot Desking

• Setting up Emergency Calling (e911)

Setting Up a Call Center

• Creating an auto attendant

• Creating Queues and Teams of Agents

• Setting up greetings for your customers

• Routing to the appropriate department

• Forward to another number or voicemail

• Providing a option for speech enabled directory search

• Changing menu options based on office hours and holidays

All of this and more is located in our playlist below.  Enjoy and post any questions you may have in our free community!

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