Resources

Other amazing creators sharing their Microsoft insights

In addition to the content we provide, we’ve curated a collection of valuable resources from other amazing creators and experts in the field. These external links offer complementary insights, tools, and tutorials that we believe you'll find incredibly useful—whether you're looking to deepen your knowledge, explore new perspectives, or solve specific challenges.

Unifying CCaaS & UCaaS – CX Today RoundtableCX Today covers news including CCaaS, hybrid work, UCaaS and more.

2024 game changers - Irvine StandardIrvine continues to be a jobs magnet and hotbed of big dreams, with more than 17,000 companies that include one third of all Fortune 500 firms and more than 1,500 startups, according to the IT firm Tracxn.

How to build a call center with Microsoft Teams | MSB365Article as a guide on how to build a call center solution with Microsoft Teams. PSTN telephony. Application example

Build the Callback function in Microsoft Teams | MSB365This article is a sequel for my blog article ‘How to build a call center with Microsoft Teams’ and describes how we can extend our Call Center configuration with the callback function. This is another step that we have the possibility to further improve our Call Center and all this without using 3rd party tools. […]

Shared Calling: New Key Feature of Microsoft Teams PhoneGet the insider scoop on Microsoft Teams new Shared Calling feature poised to revolutionize team-based telephony!

Microsoft Teams Phone Shared Calling Blog post by Daryl Hunter

How To Use Microsoft 365 Copilot In Teams Phone Calls - 365apps.proCopilot in Teams Phone uses the power of AI to empower you to work more flexibly and intelligently, automating important administrative tasks such as capturing key points, task owners, and next steps.

Cisco Hardware + Microsoft Software = NOW POSSIBLEWebex Cisco devices (Board Pro, Room Kit Pro, Desk Pro) into a Microsoft Teams Room (MTR)

A New Way to Connect Microsoft Teams with the Contact CentreCX Today covers Contact Centre news including CCaaS, Microsoft Teams and more.

Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's AdviceCX Today covers Contact Center news including Microsoft Teams, Video and more.

Copilot agent stuck on Waiting for userI’ve been working on an autonomous action in Copilot Studio and found that it seems ot get stuck on”Waiting for user” as shown above.When I open that activity, again you’ll see that it says “Waitin…

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All about Copilot AI Agents by a Microsoft Engineer

Copilot AI Agents

Copilot Tips by a Microsoft Principal Engineer

Copilot Tips

All about Microsoft Teams by a Microsoft Principal Engineer

Microsoft Teams

How to use Microsoft Teams for Small Businesses by a Microsoft Engineer

Small Business

Interview tips and career guidance by a Microsoft Engineer and Microsoft Employees

Interview Tips

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